Frequently Asked Questions
-
No. We can collaborate closely with your development team to ensure the final product aligns perfectly with our designs, both in function and appearance.
-
We understand that every fintech project is unique, with its own set of goals, timelines, and requirements. That's why we don't believe in a "one-size-fits-all" pricing model. Instead, we tailor our pricing to fit the scope and specific needs of each project, ensuring you receive the best value and expertise for your investment.
How Our Pricing Works:
Project-Based Assessment: We start by thoroughly understanding your goals, technical requirements, and desired outcomes. Then, we design a custom project plan and budget aligned with those needs.
Flexible Engagement Options: Whether it's a comprehensive design overhaul, product prototype, or an ongoing design partnership, we offer flexible engagement options to meet your goals without locking you into a rigid pricing structure.
Transparent Estimates: Once we’ve scoped your project, we’ll provide a clear, detailed estimate covering all phases—from discovery to delivery—so there are no surprises along the way.
Connect with us to discuss how we can bring your fintech vision to life within a customized budget that works for you.
-
Starting is easy! You can contact us via our website to schedule an initial consultation. During this session, we’ll discuss your needs, project goals, and any specific challenges. Following this conversation, we’ll provide a tailored proposal and timeline.
-
Blockchain and Cryptocurrency Platform
Design for Financial Inclusion and Underbanked
Investment and Wealth Management
Lending and Financing
Payment Solution
Personal Finance and Budgeting
-
We offer an end-to-end design process from branding to user testing. We combine:
Deep Industry Knowledge: Experience in financial regulations and industry-specific challenges.
User-Centric Design: Emphasis on user experience for high-stakes financial interactions.
Agile Collaboration: Close collaboration with your team to ensure designs align with your strategy and goals.
Our fintech focus and data-driven process ensure impactful, innovative designs that drive results and user engagement.
-
Our process generally follows these stages:
Discovery & Research: We start by understanding your goals, competitors, and users through in-depth research and workshops.
Strategy & Planning: Based on insights, we create a roadmap, defining the project scope, timelines, and key objectives.
Design & Prototyping: We create wireframes, prototypes, and visual designs, iterating with your feedback to refine the user experience.
Testing & Validation: User testing sessions help validate assumptions and refine the designs before development.
Handoff & Support: Once approved, we provide a full design handoff, assets, and support during implementation to ensure a smooth transition.
-
Stakeholder & Client Workshops
Goal: Align on objectives, business goals, and target user demographics.
Process: Collaborative sessions with stakeholders to gather initial insights on the project’s vision, user personas, and success metrics.
Tools: Miro (for collaborative whiteboarding), Notion or Google Docs (for documentation and alignment).
User Interviews
Goal: Understand users’ mental models, behaviors, pain points, and goals, especially regarding financial interactions.
Process: Conduct semi-structured interviews with a range of users, including early adopters and conservative users who may have different concerns around fintech products.
Tools: Zoom or Lookback (for remote interviews), Otter.ai (for transcription).
Surveys and Polls
Goal: Gather quantitative data on user preferences, needs, and satisfaction.
Process: Develop targeted survey questions focusing on specific aspects, like security features or usability factors, to validate initial assumptions.
Tools: SurveyMonkey, Typeform, or Google Forms.
Usability Testing
Goal: Validate design prototypes and test user interactions in realistic financial scenarios.
Process: Set up tasks for users to complete within prototypes, observing and recording interactions to identify usability issues or potential drop-off points.
Tools: Maze or UserTesting (for remote usability testing), InVision or Figma (for interactive prototypes).
Competitor Analysis
Goal: Identify industry trends, UX best practices, and competitive advantages or gaps in current offerings.
Process: Review and evaluate competitors' products to understand market positioning, functionality, and design strategies.
Tools: Competitive Intelligence tools like SimilarWeb or SEMrush (for data insights on competitors), alongside Figma or Sketch for feature and UI comparisons.
A/B Testing and Iterative Testing
Goal: Validate specific design changes by comparing multiple versions and choosing the one that performs best with users.
Process: Conduct A/B tests on key features (e.g., sign-up flows, verification steps) to optimize for conversion, security perceptions, and ease of use.
Tools: Google Optimize or Optimizely (for A/B testing), and Mixpanel or Hotjar (for tracking engagement metrics).
Analytics and Behavior Tracking
Goal: Understand how users interact with the product and identify friction points or areas for improvement.
Process: Monitor user journeys, heatmaps, and drop-off points to gain insights into real user behaviors on live products.
Tools: Google Analytics (for tracking user flow and engagement), Mixpanel or Amplitude (for behavioral analysis), Hotjar or Crazy Egg (for heatmaps and session recordings).
Security Perception Testing
Goal: Ensure that users feel secure and confident during critical financial interactions (e.g., logins, transactions).
Process: Conduct testing specifically around security features (e.g., multi-factor authentication) to gauge user comfort and trust levels.
Tools: Lookback or UserTesting (for capturing feedback on security features), Maze (for quick feedback on secure design options).
Compliance and Accessibility Testing
Goal: Ensure the product meets financial regulatory standards and accessibility guidelines.
Process: Conduct tests with diverse user groups to ensure that interfaces are accessible to all, while staying aligned with regulatory expectations.
Tools: WAVE or Axe (for accessibility testing), and local compliance experts as needed.
-
Project timelines vary depending on the scope and complexity. For example:
Design Discovery: 2-4 weeks
Full Product Design (MVP): 8-12 weeks
UI/UX Redesign: 6-8 weeks
During our initial consultation, we’ll work with you to provide a clear timeline and milestones based on your needs.
-
Yes, we offer support options after the design phase, including:
Implementation Support: Working with your developers to ensure a smooth transition.
Ongoing Design Maintenance: For updates, new feature designs, or A/B testing.
Performance Reviews: Checking in periodically to assess and improve the user experience based on feedback and analytics.
-
Compliance is critical in the financial industry, and we prioritize designing with regulations like GDPR, CCPA, and AML in mind. Our team stays updated on industry standards and consults with legal and compliance experts as needed. While we don’t replace legal guidance, we work closely with your compliance team to align on requirements for data privacy, security, and accessibility.